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Privacy Statement



PRIVACY STATEMENT

CFH Markets Limited ("CFH Markets") is authorised and regulated by the Financial Services Authority ("FSA") with registration number 481853. CFH Markets' principal place of business is 22 South Audley Street, 1st Floor, W1K 2NY London, United Kingdom.

INTRODUCTION

This privacy statement ("Statement") sets out the privacy policy for CFH Markets, the website www.cfhmarkets.com and all sub sites thereto ("Web Site"). For the purpose of this Statement, references to "you", "your" and "yours" are references to the person(s) accessing this Web Site or registering for an account with CFH Markets, and references to "we", "us" and "our" are references to CFH Markets, its directors, officers, employees, agents and its group companies.

During the course of our business, we may gather information about the users visiting this Web Site and when registering for an account with us. We have highlighted below the type of information we collect, the way we use it, how you can correct and/ or modify the information you entrust us with.

INFORMATION COLLECTED FROM ALL VISITORS

INFORMATION

For all visitors to this Web Site, we automatically collect the following type of information using Google Analytics: Type of web browser, type of operating system, java script support, flash support, screen resolution, network location and IP address (this may include country, city, state, region or any other geographic data), bandwidth, time of visit, pages visited, time spent on each page of the Web Site, referring site statistics (when being referred to the Web Site by another web page or when searching via a search engine and clicking a link therefrom) (collectively "Data").

This data is processed on an aggregated basis, which means that we cannot identify a single user.

This Data does not include any personal information such as names, phone numbers, email addresses, social security numbers, bank account numbers or credit card information, and the Data is primarily used to optimise our Web Site; please note we may use this information for marketing purposes.

COOKIES

When using the Web Site, we may use cookies to collect information. A cookie is a small data file that is stored on your computer, for the purpose of making it easier for you to navigate the Web Site by for example remembering your IDs, passwords and viewing preferences, thus allowing you to visit member-only areas of the Web Site without logging in again. You can set your web browser to inform you when cookies are enabled, or to disable cookies.

INFORMATION YOU PROVIDE

REGISTERING FOR AN ACCOUNT

When registering for an individual account with CFH Markets, we may require the following information in order to process your application (including but not limited to):
  • Name,
  • Address,
  • Phone number, fax and/ or email,
  • Proof of residency, and
  • A photograph in connection with ID (passport, national ID or drivers license).

If you are opening a corporate account with us, we may in addition to the above listed documents require the following information in order to process your application (including but not limited to):

  • Name of beneficial owners,
  • Shareholder information,
  • Names of authorised signatories and their position in the company.

For both an individual and a corporate account, this information is necessary for anti-money laundering and know your customer reasons in order to determine, whether or not you meet the criteria to set up an account with CFH Markets. The information is gathered by you completing an account application form and submitting it to us.

USE OF INFORMATION

The information collected by us is used to administer, operate and facilitate your contractual relationship with us. In order for us to service you in the best possible way, this may include sharing the information between CFH Markets, our group companies and to third parties as described below in section "Disclosure of Information". When sharing such information, we adhere to all applicable legal and industry standards regarding protection of personal information.

Besides the day to day operation of your account, we may use the information to create statistical data in order to fulfil our legal and accounting requirements, analyse our business, as well as managing risks and internal business procedures.

If we wish to use your information in a manner different than the purpose for which it was collected, we will ask you for your consent prior to such use.

GENERAL INFORMATION

COMMUNICATION

When requesting for an account with us or when providing your contact details via this Web Site, you can expect to be contacted by us via telephone and/ or email in relation to the account and/ or announcements or updates to the products and services.

Whenever sending an email or other communication to us, we may retain this communication in order to process your queries, respond to requests and/ or improve our services.

DISCLOSURE OF INFORMATION

Within CFH Markets and its group companies: In order to provide you with superior service, CFH Markets may disclose your information to any of our group companies. By sharing your personal information, we will ensure that the same level of protection is afforded to you as applied to CFH Markets.

To third parties:
A disclosure to a third party may include the following:

  • Credit reference agencies or other organisations that help us and others make credit decisions and reduce the incidence of fraud;
  • In the course of carrying out identity fraud prevention or credit control checks;
  • To regulators and governmental agencies in any jurisdiction, where we are required to do so by law; and/ or
  • Where there is a public duty to disclose such information.

We will not disclose your personal information to third parties, except for as described in this Statement.

CORRECTING AND UPDATING
INFORMATION

We make an effort in ensuring that the information is at all times up to date, however, should your information change from what is provided to CFH Markets, you should promptly notify us of such change.

INSIGHT

You have the right to access some or all of the information held about you. You can obtain this insight by making an inquiry to us in writing. We reserve the right to claim a small fee for sending the material as assessed on a case by case basis.

SECURITY

The privacy and confidentiality of your personal information is of fundamental importance to us. We take all appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data and personal information.

We restrict access to personal information to the employees, contractors and agents who need to know the specific information in order to operate, develop or improve our services. These individuals are bound by confidentiality and will be subject to penalties if they fail to meet these obligations.

CHANGES OF PRIVACY STATEMENT

We may change the terms and conditions of this Statement without further notice to you, provided that the changes do not significantly reduce your rights under this Statement. The latest and prevailing version of this Statement will at all times be available at www.cfhmarkets.com. Any revised Statement will be effective immediately upon posting on our Web Site.

Should you have any additional questions or concerns regarding this Statement, please kindly contact us at any time:

Email: info@cfhmarkets.com

CFH Markets Limited
22 South Audley Street, 1st Floor
W1K 2NY
London
United Kingdom

JURISDICTION

This Statement is governed and construed in accordance with English Law. The courts of England have exclusive jurisdiction to deal with any disputes which arise as a result of this Statement.

As a client of CFH Markets, please be aware that the treatment and transfer or your personal information is subject to the Data Protection Act 1998, the Standard Terms of Business and any further agreement entered into between CFH Markets and you.

FSA Regulated
CFH Markets Limited is authorised and regulated by the Financial Services Authority with reg. no. 481853.
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CFH Markets provides next-generation white label and retail FX solutions for financial institutions, and advanced risk management and trading software for fund managers and introducing brokers.
© Copyright 2010 CFH Markets Limited
22 South Audley Street, 1st Floor
W1K 2NY, London, United Kingdom
P: +44 (0) 207 127 4352 | F: +44 (0) 207 127 4353 Email: info@cfhmarkets.com